Privacy Policy

Welcome to Virkalaam.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, purchase solar products, request installation services, or communicate with us.

1. Information We Collect

We may collect the following information:

• Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• GST Information (if applicable)
• Company Details (for business customers)
• Order History
• Payment Details (processed securely through payment gateway partners)
• IP Address
• Browser Information
• Device Information
• Location Information (where permitted)

2. How We Collect Information

Information may be collected when you:

• Create an account.
• Place an order.
• Request a quotation.
• Schedule a site inspection.
• Book installation services.
• Contact customer support.
• Subscribe to newsletters.
• Participate in surveys or promotions.

3. How We Use Your Information

Your information is used for:

• Processing orders.
• Scheduling deliveries.
• Arranging installation services.
• Providing warranty support.
• Sending invoices and receipts.
• Customer support.
• Fraud prevention.
• Improving website performance.
• Product recommendations.
• Compliance with legal obligations.

4. Payment Security

Virkalaam does not store your debit card, credit card, UPI PIN, or banking credentials. Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

5. Cookies

Our website uses cookies to improve browsing experience, remember your preferences, analyse traffic, and provide personalized services.

You can disable cookies through your browser settings, although some features may not function properly.

6. Sharing of Information

We may share your information with:

• Installation Partners
• Courier & Logistics Partners
• Payment Gateway Providers
• Government Authorities when legally required
• Warranty Service Providers

We never sell your personal information to third parties.

7. Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, or destruction.

8. Product Reviews

If you submit reviews, ratings, or testimonials on our website, they may be publicly visible along with your name or initials.

9. Marketing Communication

We may send promotional emails, SMS, or WhatsApp messages regarding new products, offers, installation services, and updates.

You may opt out of promotional communications at any time.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

11. Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

12. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your account.
• Delete your account (subject to legal obligations).
• Withdraw consent where applicable.

13. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately after being published on this page.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Virkalaam
Website: https://virkalaam.com
Email: info@virkalaam.com
Customer Support: +91 9025400145