Refund Policy

Thank you for shopping with Virkalaam.com. Customer satisfaction is our priority. This Refund Policy explains the circumstances under which refunds, cancellations, replacements, and returns are processed for products and solar installation services purchased through our website.

1. Order Cancellation

Customers may request cancellation before the order has been shipped.

• Orders cancelled before dispatch are generally eligible for a full refund.
• If the order has already been shipped, cancellation may not be possible.
• Customized or made-to-order products cannot be cancelled once production has started.

2. Refund Eligibility

Refunds may be approved under the following circumstances:

• Incorrect product delivered.
• Product damaged during transit.
• Product missing from shipment.
• Duplicate payment.
• Order cancelled before shipment.
• Product found defective upon delivery (subject to verification).

3. Non-Refundable Items

Refunds will generally not be provided in the following situations:

• Products damaged due to customer misuse.
• Products already installed or used.
• Customized solar systems.
• Special-order products.
• Electrical items damaged due to improper installation.
• Products returned without original packaging.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.
• Share photographs of the product and packaging.
• Provide your Order ID.
• Do not install or use the product until verification is completed.

After verification, we may provide:

• Replacement
• Repair
• Store Credit
• Refund (where applicable)

5. Installation Service Cancellation

Solar installation services may be cancelled before the scheduled installation date.

• Site inspection charges, if applicable, may not be refundable.
• Materials already procured specifically for the project may not be refundable.
• Installation labour charges already incurred are non-refundable.

6. Refund Process

Once your refund request is approved:

• The refund will be initiated using the original payment method.
• Processing time depends on your bank or payment provider.
• You will receive an email or SMS confirmation once the refund is initiated.

7. Refund Timeline

8. Return Shipping

If a return is approved due to our error, Virkalaam will arrange product pickup wherever feasible or provide return instructions.

Customers should ensure that returned products are packed securely with all accessories, manuals, warranty cards, and original packaging.

9. Warranty Claims

Manufacturer warranty claims are governed by the respective manufacturer's warranty terms and are not considered refunds.

Our support team will assist customers in coordinating warranty services with the manufacturer whenever applicable.

10. Refund Rejection

Refund requests may be rejected if:

• Required evidence is not provided.
• The product has been intentionally damaged.
• The return request exceeds the permitted reporting period.
• The product has been installed, modified, or tampered with.

11. Force Majeure

Virkalaam shall not be responsible for delays or inability to process refunds due to circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, banking failures, or technical issues.

12. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes become effective immediately upon publication on this page.

13. Contact Us

For refund, cancellation, replacement, or return assistance, please contact:

Virkalaam
Website: https://virkalaam.com
Email: info@virkalaam.com
Customer Support: +91 9025400145